FREE SIZE EXCHANGE

At MY HYGEIN, we want every customer to have a smooth and worry-free shopping experience. Because menstrual cups are personal hygiene products, we have specific guidelines for exchanges, replacements, and refunds. Please review the policy below before placing your order.

1. Product Returns

For hygiene and safety reasons, MY HYGEIN Menstrual Cups are non-returnable once delivered. As these products are intended for intimate personal use, returned cups cannot be resold or offered to another customer.

2. Size Exchange

Choosing the correct size is important for comfort and proper fit. If you realize that you need a different size, one size exchange is available per order, subject to the conditions below.

Please contact our support team within 45 days of receiving your order:

WhatsApp: 03105598385
Email: myhygeincontact@gmail.com

Our team will explain the exchange procedure and confirm whether your request qualifies.

Please contact us BEFORE destroying or cutting the original cup.

3. Size Exchange Requirements

For hygiene verification, customers requesting a size exchange may be asked to provide a clear video showing the original cup being cut into two pieces with scissors.

This is required to confirm that the original intimate-use product will not be reused.

After the submitted video has been reviewed and approved, the replacement size will be arranged.

Please note: Size exchange is a one-time facility per order.

4. Damaged or Defective Items

We take product quality seriously. If your MY HYGEIN Cup arrives damaged or appears to have a manufacturing defect, contact us promptly after delivery.

You may be asked to provide clear photos or a video showing the issue within 7 days of receiving your parcel.

Once the issue is reviewed and confirmed, we will arrange a replacement where applicable.

5. Refund Policy

A refund may be considered only when:

  • The product is confirmed to have a manufacturing defect or arrived damaged; and

  • A replacement cannot reasonably be provided.

Approved refunds will be returned through the applicable original payment method. Processing time can vary depending on the payment provider.

6. Delivery & Exchange Charges

Any delivery charges related to a customer-requested size exchange are generally the customer's responsibility.

When a replacement is required because the product was delivered damaged or defective, the applicable replacement shipping cost will be handled by MY HYGEIN.

7. Customer Support

For help with sizing, exchanges, defective products, or other order-related questions, contact:

WhatsApp: 03105598385
Email: myhygeincontact@gmail.com

8. Important Usage Note

Before using your MY HYGEIN Menstrual Cup, carefully read the product's usage and cleaning instructions. If you have specific medical concerns or are unsure whether a menstrual cup is suitable for you, seek advice from a qualified healthcare professional.

MY HYGEIN

Comfort You Deserve. Protection You Can Trust.